Cancellation Policy

Last Updated: 7/16/2026

At Fonzkart, we strive to make the process of selling your old gadgets as seamless and hassle-free as possible. We understand that plans can change, and you may need to cancel your scheduled pickup. Below is our cancellation policy for sell requests.

1. Cancellation by the Customer

You can cancel your scheduled device pickup at any time before our pickup executive arrives at your doorstep. There are absolutely no cancellation fees or penalties for canceling a sell request.

2. How to Cancel Your Booking

You can cancel your booking through any of the following methods:

• Log in to your Fonzkart account, navigate to the dashboard, select your active order, and click "Cancel Pickup".
• Contact our customer support team directly at +91 90603 36060 or email us at connect@fonzkart.in.
• Inform our pickup executive when they call you to confirm their arrival details.

3. Automatic Cancellation (No-Show)

If our pickup executive arrives at your designated address at the scheduled time and is unable to contact you after multiple attempts (phone call and doorbell), they will wait for a maximum of 15 minutes. After this period, the pickup booking will be marked as "Unreachable" and automatically canceled. You will need to reschedule the pickup from your dashboard.

4. Cancellation by Fonzkart

Fonzkart reserves the right to cancel any sell request under the following circumstances:

• If the designated pickup address falls outside of our operational service area (pincode verification failure).
• If we detect duplicate bookings, fraudulent accounts, or suspicion of stolen/unauthorized gadgets.
• In the event of severe weather conditions, local emergencies, or force majeure events that prevent safe travel for our executives.

If Fonzkart cancels your order, you will be notified immediately via SMS, WhatsApp, or email.